Refund and Returns Policy

1. General Overview

At newfirst, we are committed to providing high‑quality products and a satisfying shopping experience. This Refund and Returns Policy explains the conditions under which you may return items, request a refund, or exchange products purchased from our online store.

2. Eligibility for Returns

2.1 Time Frame

Requests for returns or exchanges must be submitted within 30 calendar days of the delivery date. Requests received after this period will not be eligible for a refund or exchange.

2.2 Condition of Items

Returned items must be in their original, unused condition, with all tags, packaging, and accessories intact. Items that show signs of wear, damage, or missing components will be refused.

2.3 Non‑Returnable Products

• Personalized or custom‑made items
• Final‑sale clearance merchandise
• Digital downloads and software licenses

3. Return Process

3.1 Initiating a Return

To start a return, contact our Customer Support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2 Return Authorization

Our team will issue a Return Authorization (RA) number and detailed instructions for shipping the item back to us. Returns sent without an RA number may be delayed or rejected.

3.3 Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. In such cases, we will provide a prepaid shipping label.

4. Refunds

4.1 Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2 Refund Amount

The refund will include the price of the returned product(s) minus any original shipping charges, unless the return is a result of our error.

4.3 Partial Refunds

If an item is returned in a condition that does not meet the eligibility criteria, we reserve the right to issue a partial refund or deny the request.

5. Exchanges

Exchanges are processed as a return followed by a new order. Follow the same steps outlined in Sections 3 and 4. Availability of the replacement item is subject to stock.

6. User Responsibilities

• Provide accurate contact information and order details when requesting a return.
• Package the item securely to prevent damage during transit.
• Comply with all instructions provided in the Return Authorization.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to modify this policy at any time, with changes taking effect upon posting on our website.

8. Contact Information

If you have questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: NewFirst Store, 123 Commerce Blvd, Suite 100, Austin, TX 78701, USA